Returns Policy

Returns & Refunds Policy

Last updated: 23/07/25

At North Bar Cellar, we take great care in packaging and dispatching rare, vintage and carefully stored beers. While many of our products are unique or limited-edition, we want you to be completely happy with your purchase. Here's how we handle returns and refunds:

✅ Return Window

We accept returns within 30 days of delivery.

📦 How to Start a Return

To initiate a return, please email us at returns@northbar.com with the following:

• Your order number

• The item(s) you wish to return

• The reason for your return

We’ll respond with next steps, including our returns address and any additional details needed.

🚚 Return Shipping Costs

• If your order arrived damaged, faulty or incorrect, we will cover return shipping or offer a refund/replacement without requiring a return.

• For all other reasons, such as change of mind, you will be responsible for return shipping costs.

💸 Refunds

• Once we’ve received and inspected your return, we’ll process any approved refund within 5 business days.

• Refunds are issued to your original payment method.

• You will receive an email confirmation when your refund has been processed.

🚫 Non-Returnable Items

We cannot accept returns for:

• Opened or partially consumed items

• Items damaged after delivery

• Gift cards

• Sale or clearance items (unless faulty)

• Products marked as “Rare” or “Cellared” unless they arrive damaged

💬 Need Help?

If you have any questions about your order or this policy, contact us at:

North Bar Cellar
📧 returns@northbar.com
24 New Briggate, Leeds, LS1 6NU, UK
Company No: 14954323